Introduction to Operations Management -- University of Pennsylvania

University of Pennsylvania × Wharton School

Taught by Wharton professor Christian Terwiesch, this course covers operations management fundamentals including process analysis, productivity, and quality. Learn to identify bottlenecks, optimize flow, and apply Little's Law for capacity planning. Part of the Wharton Business Foundations Specialization with over 160,000 enrolled learners.

Duration

10 hours

Level

Beginner

Deadline

No Deadline

🌐 Available Languages: English, 中文, Español, Français, Русский, Português, العربية
📅 Last Updated: 2026-03-24

📋 Prerequisites

No prior business or operations management knowledge is required. Basic math skills are helpful for understanding process analysis concepts.

👥 Who Should Take This Course

  • Business professionals looking to improve operational efficiency
  • Aspiring managers and MBA candidates
  • Entrepreneurs seeking to optimize their business processes
  • Students interested in supply chain and operations careers

📚 What You Will Learn

1

Introduction to Operations Management and Process Analysis

2

Flow Rate, Flow Time, and Identifying Bottlenecks

3

Labor Optimization, Inventory Management, and Little's Law

4

Productivity Measurement and Improvement Strategies

5

Quality Management: Defect Reduction and Reliability

6

Applying Operations Principles to Real-World Business Challenges

🏛️ About the Institution — University of Pennsylvania

The Wharton School of the University of Pennsylvania is the world's oldest collegiate business school, consistently ranked among the top business schools globally. Wharton is renowned for its rigorous academic programs and influential research in finance, management, and entrepreneurship.

Founded

1881

Location

Philadelphia, Pennsylvania, USA

Recognition

#1 Business School — U.S. News & World Report

❓ Frequently Asked Questions

Is this part of a larger specialization?
Yes, this is Course 5 of 6 in the Wharton Business Foundations Specialization. You can take it individually or complete the full specialization for a deeper business education.
Can I audit this course for free?
Yes, you can audit the course for free to access all learning materials. A paid enrollment is needed to earn the 课程平台 certificate. Financial aid is also available.
Who is the instructor?
The course is taught by Professor Christian Terwiesch, a renowned Wharton faculty member specializing in operations management and innovation. He brings both academic rigor and industry relevance to the learning experience.

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